Frequently Asked Questions
Everything you need to know about your Stella & Dot style experience.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days to arrive at your doorstep.
What is your return policy?
We offer a 30-day delight guarantee. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange within 30 days of the shipping date.
Are your jewelry pieces hypoallergenic?
Yes, our jewelry is lead and nickel safe. We use high-quality materials such as sterling silver, gold plating, and semi-precious stones designed for sensitive skin.
How should I care for my Stella & Dot jewelry?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your pieces in their original packaging or a soft pouch when not in use.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our reach to more international destinations soon.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.